Refund Policy

We want you to book with confidence. This policy explains when you can cancel or transfer a booking, and how refunds are handled.

Cancellation by You

Cancellation charges depend on how much notice you give before the course start date:

More than 14 daysx27 notice — full refund, or a free transfer to a later date.
7 to 14 daysx27 notice — 50% refund, or a free transfer to a later date.
Less than 7 daysx27 notice, or non-attendance — no refund, though you may nominate a colleague to attend in your place at no extra cost.

Transfers and Substitutions

You may transfer your booking to another scheduled date, or send a substitute participant, at no charge provided you tell us before the course begins. A booking may be transferred once; further transfers are treated as a cancellation.

Cancellation by Us

If we cancel or reschedule a course and no alternative date suits you, you will receive a full refund of the fee paid. We are not able to reimburse travel, visa or accommodation costs, so we recommend booking those only after a course is confirmed.

What Is Not Refundable

Third-party examination or certification fees once they have been paid on your behalf
Course materials that have already been issued to you
Bank charges or currency conversion losses on the original payment

How to Request a Refund

Email [email protected] with your name, the course title, the start date and your booking reference. We will confirm receipt and tell you the amount due.

Processing Time

Approved refunds are issued to the original payment method within 14 working days of approval. The time it takes to appear on your statement depends on your bank or card issuer.

Contact Us

If anything here is unclear, contact us at [email protected] or +92 322 8812133 before you book.