We want you to book with confidence. This policy explains when you can cancel or transfer a booking, and how refunds are handled.
Cancellation by You
Cancellation charges depend on how much notice you give before the course start date:
- More than 14 days notice — full refund, or a free transfer to a later date.
- 7 to 14 days notice — 50% refund, or a free transfer to a later date.
- Less than 7 days notice, or non-attendance — no refund, though you may nominate a colleague to attend in your place at no extra cost.
Transfers and Substitutions
You may transfer your booking to another scheduled date, or send a substitute participant, at no charge provided you tell us before the course begins. A booking may be transferred once; further transfers are treated as a cancellation.
Cancellation by Us
If we cancel or reschedule a course and no alternative date suits you, you will receive a full refund of the fee paid. We are not able to reimburse travel, visa or accommodation costs, so we recommend booking those only after a course is confirmed.
What Is Not Refundable
- Third-party examination or certification fees once they have been paid on your behalf
- Course materials that have already been issued to you
- Bank charges or currency conversion losses on the original payment
How to Request a Refund
Email info@avisiontrainings.com with your name, the course title, the start date and your booking reference. We will confirm receipt and tell you the amount due.
Processing Time
Approved refunds are issued to the original payment method within 14 working days of approval. The time it takes to appear on your statement depends on your bank or card issuer.
Contact Us
If anything here is unclear, contact us at info@avisiontrainings.com or +92 322 8812133 before you book.