ITIL in the Modern IT Landscape

Despite the rise of DevOps and agile practices, ITIL 4 has adapted well by integrating these ways of working into its service value system.

What the Foundation Covers

The certification introduces the four dimensions of service management, the service value chain, and 34 management practices.

The Verdict

For anyone working in IT operations, support, or service delivery, ITIL 4 Foundation remains a worthwhile investment that hiring managers recognise instantly.